Terms of service

Welcome to Sónai & Co. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our site.

 

1. Acceptance of Terms

By accessing or using the Sonai Tiwary. website (the "sonaiandco.com") and its services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Use of the Site

  • Eligibility: You must be at least 18 years old to use our Site or purchase products from us. By using the Site, you represent that you are at least 18 years of age.
  • Account Creation: To access certain features, you may be required to create an account. You agree to provide accurate and complete information and to update this information if it changes.
  • Prohibited Activities: You agree not to engage in any activities that could harm the Site, its users, or Sónai & Co., including but not limited to hacking, data mining, or spreading malware.

3. Product Information and Availability

  • Product Descriptions: We strive to provide accurate information regarding our products. However, we do not warrant that product descriptions, pricing, or other content on the Site is accurate, complete, reliable, current, or error-free.
  • Availability: All products are subject to availability, and we reserve the right to limit quantities, discontinue products, or refuse any order at any time.

4. Orders and Payment

  • Order Acceptance: Your order constitutes an offer to purchase products, and we reserve the right to accept or decline any order for any reason.
  • Pricing: Prices are subject to change without notice. The price applicable to your order will be the price at the time of purchase.
  • Payment: We accept payment through various methods, including credit cards, debit cards, and other payment options available on the Site. You agree to pay all charges related to your order, including shipping fees and taxes.

5. Shipping and Delivery

  • Shipping: We provide complimentary shipping on all orders over ₹2500. Shipping charges and estimated delivery times will be provided at checkout. Delivery times are estimates and not guarantees.
  • Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier.

6. Returns and Refunds

  • Return Policy: We accept returns within 7 days of delivery, provided the product seal is intact. An unboxing video is required as proof that the product seal was not broken. For more details, please refer to our Shipping & Return Policy.
  • Refunds: Refunds will be processed after the returned item is received and inspected. Refunds will be issued to the original payment method within 7-10 business days.

7. Intellectual Property

  • Ownership: All content on the Site, including but not limited to text, images, logos, and designs, is the property of Sónai & Co. or its licensors and is protected by intellectual property laws.
  • Restrictions: You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written permission.

8. Limitation of Liability

Sónai & Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of the Site or products purchased through the Site.

9. Indemnification

You agree to indemnify, defend, and hold harmless Sónai & Co., its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from your use of the Site, your violation of these Terms of Service, or your infringement of any intellectual property or other rights of any person or entity.

10. Governing Law

These Terms of Service and your use of the Site are governed by the laws of India, without regard to its conflict of laws principles. Any disputes arising out of or relating to these terms or the Site will be resolved in the courts located in [Your Jurisdiction], India.

11. Changes to the Terms

We reserve the right to modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after such changes constitutes your acceptance of the new terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Sónai & Co.
Email: customer@sonaiandco.com
Phone: +91 9556543255

Thank you for choosing Sónai & Co. We look forward to serving you!